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60-Day Love-It Guarantee — Zero Risk, All Lift.
At Bumbas, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at hello@gobumbas.com.
Worn or Used Products
At Bumbas we carry a strict hygiene policy, because of that all Bumbas products may not be returned for a refund, credit, or exchange unless you have received damaged, defective, or wrong item(s). If that is the case it should be reported within 30 days of the delivery date. For everything else, we offer a hassle free and easy return policy. Should you be at all dissatisfied, we promise to make your return experience a super easy one.
My Bumbas Insert Lasted Less Than 40 Uses
Please keep in mind that we do not offer refunds for products that lasted less than 40 uses. The lifespan of our products almost entirely depends on the customer following our proper use instructions detailed here.
Cancellation Policy
Please note that any changes or cancellations to an order are never guaranteed, as we may not always be able to respond to requests before shipment. Please always request cancellation as soon as possible after placing the order. Once an order has entered the processing phase, it can not be canceled. If you do cancel your order successfully, we will process your refund within 10 business days.
We offer a 30-day return policy for unused items that are returned in their original packaging. However, we do not issue refunds for items that have been used, worn, or damaged through normal use or misuse. If you return an item that is not approved by our team, without a valid reason, or is outside of the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To initiate a return, please email us at hello@gobumbas.com within 30 days of delivery and provide your order number and reason for the return. All returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs, unless the item was damaged upon receipt. We do not reimburse shipping costs.
Upon receipt of your return, it may take up to 10 business days for us to inspect your item/s. After we confirm that all returned items are in good condition, please allow up to 40 business days from the date we confirm your refund to process. If you do not receive your refund after we have confirmed it has been processed and successfully refunded, please contact your financial institution.
We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
All refunds are processed in U.S. Dollar ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at hello@gobumbas.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
